7/10/2017 – Coaching & Managing Millennials: Bridging the Generation Gap

Speaker: Erin Passons


ICF: 1.5 hours (Resource Development)
BCC: 1.5 hours

For the first time in history, four generations are working side by side.  Navigating generational differences in the workplace can be challenging: our diverse backgrounds, experiences, and societal influences determine some of the ways we behave at work and even the ways we perceive the idea of work.  These differing values, styles, and approaches can create misunderstandings and frustrations, especially when it comes to managing people from a different generation.  In particular, as the millennial generation joins the workforce in greater numbers, they are becoming a stronger voice, with distinct communication preferences and work styles.

This presentation will explore some of the factors that create generational characteristics, identify some of the most frequent problems and conflicts that arise between workers of different generations, and introduce strategies to impact the way we effectively work with others, especially the millennial population.  Once we take time to understand the motivations and mind-set of people younger (and older) than us, working with them, selling to them and managing them becomes a more successful effort.

Three key takeaways from this session:

  • Learn the primary drivers of generational differences at work and the issues that often arise
  • Identify common values and behavior patterns of each generation, and decide how closely these patterns align with your own individual approach as a member of your generation.
  • Gain strategies to work more effectively with coaching clients and team members from different generations, particularly millennials, who now make up the largest segment of the workforce.


  • Work more effectively with others from different generations who may have a different world view and perspective on work and life.
  • Integrate tips and strategies into your coaching practices so you can flex your style to resonate with more millennials.

About the Speaker

Erin Passons is the president and founder of Passons Consulting.  She has spent her career helping business leaders, managers, and employees improve their performance and effectiveness through professional development workshops and coaching.

Prior to launching her own consulting practice in 2011, Erin worked as a Management Consultant for Gallup, the research and consulting firm known for creating the StrengthsFinder assessment and for their work with global public opinion and workplace polling.  During her tenure at Gallup, Erin worked with Fortune 500 companies such as Microsoft, Best Buy, Hewlett Packard, Toyota, and Disney to provide training and coaching in the areas of management effectiveness, leadership development, performance management, employee engagement, and talent-based hiring.

Today she works with a variety of organizations to provide coaching and facilitation in the areas of Strengths-based performance, leadership development, and team building.  Her current clients include companies such as Qualcomm, Genentech, LPL Financial, and Vistage Worldwide.  Erin is also the founder of StrengthsNetwork San Diego, an association for StrengthsFinder professionals and followers in the Southern California region.  She has certified over 400 coaches in the Strengths-based approach, and is also a certified MBTI practitioner.

Her goal is to help people do what they do best, at work and in life.

Erin earned her bachelor’s degree in sociology from the University of California-Santa Barbara and received her MBA from Georgetown University in Washington, D.C.

For more information about Erin: www.PassonsConsulting.com.